Total processing time = Processing Time + Shipping Time
1. Order Processing Timeline
| Item Type |
Processing Time |
Notes |
| Regular Items |
1-7 business days |
Extended during holidays/sales |
| Customized Items |
15-20 business days |
Extended during holidays/sales |
2. Shipping Options
| Method |
Coverage |
Fees |
Delivery Time |
| Standard |
US |
$10.99 USD (Free ≥$99 USD) |
10-15 business days |
| Express |
US |
$25.99 USD |
6-10 business days |
| Standard |
UK |
$9.99 USD (Free ≥$99 USD) |
10-15 business days |
| Express |
UK |
$25.99 USD |
6-10 business days |
| Standard |
CA |
$13.99 USD (Free ≥$99 USD) |
10-15 business days |
| Express |
CA |
$25.99 USD |
6-10 business days |
| Standard |
Zambia |
$29.99 USD |
10-15 business days |
| Standard |
Rest of World (excl. remote) |
$12.99 USD (Free ≥$99 USD) |
10-15 business days |
| Express |
Rest of World (excl. remote) |
$25.99 USD |
6-10 business days |
*Excludes remote islands
3. Key Requirements
Address Format: Country - Postcode - City - Street - Building - Unit
Tracking:
- Standard: Updated within 7 days
- Express: Active in 48 hours
4. Important Notes
- Non-liability Cases: Incorrect address, customs delays, or force majeure.
- We send suits by DHL, UPS, CNE, FedEx, Special Airline and other ways. All packages will be insured before sending — if the package is lost, you can get a full refund or a replacement.
- The shipping cost is prepaid. No extra shipping cost will be charged. Note: some countries may have customs taxes, which are to be paid by buyers. To save your cost, we usually write a lower price on the invoice.
- Damaged Packages: Refuse delivery and contact us immediately.
- Claims: Report within 30 days; resolve within 180 days.
Email: yuanluofficial@outlook.com
Working Time: Mon. – Fri. EST 09:00–18:00
