Total processing time = Processing Time + Shipping Time
1. Order Processing Timeline
| Item Type | Processing Time | Notes |
| Regular Items | 1-7 business days | Extended during holidays/sales |
|
Customized Items |
15-20 business days |
Extended during holidays/sales |
2. Shipping Options
| Method | Coverage | Fees | Delivery Time |
|---|---|---|---|
| Standard | US | $10.99USD (Free ≥$89.99USD) | 10-15 business days |
| Express | US | $25.99USD | 6-10 business days |
| Standard | UK | $9.99USD (Free ≥$89.99USD) | 10-15 business days |
| Express | UK | $25.99USD | 6-10 business days |
| Standard | CA | $13.99USD (Free ≥$89.99USD) | 10-15 business days |
| Express | CA | $25.99USD | 6-10 business days |
| Standard | Zambia | $29.99USD | 10-15 business days |
| Standard | Rest of World (excl. remote) | $12.99USD (Free ≥$89.99USD) | 10-15 business days |
| Express | Rest of World (excl. remote) | $25.99USD | 6-10 business days |
*Excludes remote islands
3. Key Requirements
Address Format: Country-Postcode-City-Street-Building-Unit
Tracking:
- Standard: Updated within 7 days
- Express: Active in 48 hours
- Track Your Order
4. Important Notes
- Non-liability Cases: Incorrect address, customs delays, or force majeure.
- Damaged Packages: Refuse delivery and contact us immediately.
- Claims: Report within 60 days; resolve within 180 days.
Email: yuanluofficial@outlook.com
Working Time Mon. - Fri. EST 09:00-18:00